Foreword

The Seller pays particular attention to the needs and expectations of the users of this e-commerce Website and hopes they are always satisfied with the purchases made through this portal.

For this reason, the Seller provides users with appropriate information through these General Terms and Conditions of Sale (GTC), regarding all aspects governing the purchase, by electronic means, of the products displayed on the Website, in compliance with Legislative Decree No. 206 of 6/9/2005 (“Consumer Code”), as amended by Legislative Decree No. 21 of 21/2/2014, implementing EU Directive 2011/83/EU, which in turn amended earlier EU Directives 93/13/EEC and 1999/44/EC, repealing Directives 85/577/EEC and 97/7/EC.

These GTC, therefore, constitute an integral and essential part of the Purchase Agreement for any Good made through this Website, and submission of an Order by the Customer implies acceptance thereof.
By placing an order for a Good via the Website, the Customer agrees to these GTC and declares that they are legally bound by the terms and conditions set forth below.

1. Definitions

Company: refers to the company owning the domain name of this Website and operating the e-commerce platform accessible through the Website.

Seller: refers to the third-party legal entity, independent from the Company, clearly identified on the Website and on the Platform, which uses the Website and the domain name granted by the Company, and offers the Good for sale to the public through the Platform.
The Seller is solely responsible for the proper execution of the sale of the Good to the Customer and has declared to be the lawful owner of the Good offered for sale, that the Good complies with current Italian and European regulations, and that the Seller is authorized to engage in e-commerce activities.

Website: refers to this website on which the Platform operates.

Platform: refers to the e-commerce platform operating on the Website and accessible through it, through which the Seller is technically enabled to sell the Good. Access to the Platform is free for Customers and for users in general.

Good: refers to the product and/or service offered for sale by the Seller through the Platform.

Extralarge Good: refers to a Good weighing more than 70 kg and/or bulky (i.e., over 419 cm (2 x height + 2 x length)).

Customer: refers to a legal adult or legal entity registered on the Website who, by submitting an Order, proposes to purchase the Good from the Seller through the Website and to pay the price via the Platform accessible through the Website. If the Customer is a consumer as defined in Art. 3, paragraph 1 of the Consumer Code, they are entitled to all the enhanced protections provided therein.

Order: refers to the purchase proposal for a Good submitted by the Customer to the Seller via the Website and Platform, which the Seller may accept by providing appropriate notice to the Customer.

Contract: refers to the sales agreement relating to a Good, concluded directly between the Customer and the Seller by submitting the Order, the Seller’s acceptance, and payment of the corresponding price.

Consumer Code (Cod. Cons.): refers to Legislative Decree No. 206 of 6/9/2005.

General Terms and Conditions of Sale (GTC): refers to these contractual terms, published on this Website, which the Customer can view and print at any time, governing the sale of the Good by the Seller to the Customer.

Each purchase of Goods made through this Website and the e-commerce platform is governed by this document and qualifies as a distance sale pursuant to Articles 51 et seq. of the Consumer Code.

Purchase Voucher or Coupon: refers to a document that can be purchased by the Customer through the Platform on the Website and downloaded and saved electronically and/or printed in paper format, with a unique identification code, which entitles the Customer, for a maximum of 90 (ninety) days from the date of purchase, to purchase goods or benefit from services of their choice at the Seller’s physical store, for the value indicated on the voucher.

2. Purchase Procedure

The procedure for purchasing a Good consists of the following steps:

2.1. Customer Identification: The Customer must register on the Website by entering personal details (identifying information, physical and telephone address, and any other information requested) and give valid consent to the Company and the Seller for processing such data and sharing it with the carrier and any third parties as necessary under these GTC. Once registered, to proceed with a purchase the Customer must log in with the chosen username and password and complete the electronic Order form for the selected Good.

2.2. Order Form Completion: The Customer must read and complete the electronic Order form on the Website. Before confirmation, the form will clearly display:

1. The essential characteristics of the Good for sale;
2. The Seller’s identifying details and contact information;
3. The quantity of the Good ordered;
4. The total price (including all applicable taxes);
5. Delivery costs (with any additional fees). For Extralarge Goods, delivery costs may be communicated later following the procedure in clause 2.8;
6. Delivery method, address, and expected date (no later than 30 days from contract conclusion);
7. Confirmation that the Customer has read and accepted these GTC;
8. Confirmation that the Customer has read and accepted the right of withdrawal, including costs, method, and timing of return and refund;
9. Any request for a commercial invoice;
10. The total Order price (including taxes, duties, and shipping costs);
11. The chosen payment method among those available on the Platform;
12. Information about any assistance services or commercial warranties, including legal conformity warranty;
13. Information about the right of withdrawal, procedures, deadlines, and conditions.

Before submitting, the Customer may print or save the completed form electronically.

2.3. Order Submission and Payment: The Customer submits the Order by clicking a clearly labelled “Order and Pay” button or similar. Payment of the total Order price is a condition for contract conclusion and order processing. After payment, the Customer receives an email confirmation of Order acceptance and payment, including an Order summary, data processing notice, withdrawal instructions, and tracking code. If the Customer opts for in-store pickup, no tracking code is provided and clause 4 applies.

2.4. Contract Conclusion: The contract is concluded when the Customer receives acceptance and payment confirmation from the Seller.

2.5. Order Archiving: The Order form is stored in the Platform database for the period required to execute it and within legal limits.

2.6. Order Denial and Refund: If the Customer’s data is incomplete or incorrect, the Seller may refuse to execute the Order, notifying the Customer by email and refunding any payments under clause 8.

2.7. Good Unavailability: If the Good becomes unavailable, the Seller may suspend execution and inform the Customer within 5 working days, providing restocking times and offering an equivalent Good. The Customer may cancel and obtain a refund per clause 8.

2.8. Extralarge Goods: Orders for Extralarge Goods are free reservations. The Customer receives a reservation summary email and, within 5 working days, a second email with availability confirmation, costs, total price (including taxes), and a payment link via PayPal or bank transfer instructions. The Customer must pay within 2 working days or the reservation is cancelled.

3. Shipping and Delivery

3.1. Unless agreed otherwise, the Seller delivers without undue delay and no later than 30 days from contract conclusion. Delivery costs, if any, are borne by the Customer and vary with weight, volume, delivery location, and chosen services.
All delivery costs are communicated before Order submission, except for Extralarge Goods (clause 2.8).

3.2. Delivery is by carrier or third-party shipping company indicated at the Order stage. By ordering, the Customer accepts transport conditions.

3.3. With Order confirmation, the Customer receives delivery details, timing, and tracking code, accessible via the “Account” area or carrier website.

3.4. Delivery is within Italy to the address provided; PO boxes are not accepted. If undeliverable, the Customer has 30 days to collect at the Seller’s premises; otherwise, the Seller may retain the Good and the Customer loses refund rights. On receipt, the Customer must inspect and report defects within 24 hours.

3.5. Delivery is fulfilled when the Good is made materially available or under Customer control.

3.6. If not delivered within 30 days, the Customer may request an appropriate additional term. Failing delivery in that term, the Customer may terminate the contract.

3.7. The Customer need not grant an additional term if: a) the Seller refuses delivery; b) time is essential by circumstances; or c) the Customer explicitly indicated the delivery date as essential.

3.8. If not delivered in time, the Customer may terminate and claim damages and a full refund.

5. Seller’s Warranties

5.1. The Seller is solely responsible for contract performance.

5.2. The Seller guarantees authenticity, legitimate origin, and compliance of the Good. Images and colors are indicative and may differ.

5.3. The Seller ensures the Good complies with Italian and European law.

5.4. The Seller declares having all required authorizations for commerce and distance sales.

5.5. For proven non-conformity within legal time limits, the Seller must restore conformity at no cost to the Customer.

6. Price and Payment Methods

6.1. Prices are in Euro and may change. The sale price in the Order form includes taxes and duties. Total price includes delivery and accessory service costs, clearly itemized.

6.2. If a price error is manifestly below market value, the Seller may correct it before delivery. If the Customer refuses the corrected price, the contract is void and any payment refunded.

6.3. Payment methods: bank transfer (IBAN in Order form) and/or PayPal.

6.4. For PayPal, the Customer is redirected to PayPal’s site to complete payment. Data is not stored by the Platform and used only for transaction completion or fraud reporting.

6.5. The Company and Seller are not liable for payment platform outages.

7. Right of Withdrawal and Returns

7.1. The Customer has 15 days from Good receipt to withdraw and obtain a full refund without costs or penalties, returning the Good in original, unopened condition.

7.2. For multiple Goods delivered separately, the 15-day period starts upon delivery of the last Good.

7.3. Withdrawal limitations may be indicated in the Order form.

7.4. To withdraw, the Customer must, within 15 days, send the withdrawal form or a written declaration by registered mail to the Seller and Company.

7.5. The Seller will confirm acceptance of return or note anomalies by email within 5 working days of receiving the Good.

7.6. If conditions are met, the Seller refunds per clause 8.

7.7. Non-compliance with return procedures forfeits refund rights.

7.8. For coupons, withdrawal is within 15 days of order confirmation email.

7.9. Unless the Seller offers return pickup, the Customer returns the Good at their expense within 15 days of withdrawal notification. Shipping costs are always borne by the Customer.

7.10. Upon withdrawal, accessory contracts terminate automatically without cost, except as per Articles 56(2) and 57 of the Consumer Code.

8. Refund Procedure

8.1. The Seller refunds all payments, including delivery costs, within 14 days of withdrawal notification using the original payment method. Extra costs from a more expensive delivery choice are not refunded.

8.2. If the Order is not executed, the Seller refunds within 14 days of notifying non-availability or receiving Customer rejection of an equivalent Good.

8.3. Under Article 56(3) of the Consumer Code, the Seller may withhold refund until receiving the returned Good or proof of its shipment, whichever is earlier.

9. Company’s Role

9.1. The Customer acknowledges that the Company has no role as Seller in the sales contract.

9.2. The Company is not responsible for verifying the Good’s origin or compliance with law and listing information, which is the Seller’s sole responsibility.

9.3. The Seller alone handles logistics, payment validation, returns, replacements, and refunds for unavailability.

9.4. All claims or complaints about defects or non-conformities must be addressed directly to the Seller.

10. Applicable Law and Jurisdiction

10.1. The contract and these GTC are governed by Italian law. For disputes involving a consumer, exclusive jurisdiction lies with the court of the consumer’s residence or domicile in Italy.

11. Amendments to the General Terms

11.1. These GTC may be amended over time due to regulatory changes.

11.2. New terms take effect upon publication on this Website.

12. Effectiveness of These Terms

12.1. The Company and Seller do not guarantee that Website content is lawful or appropriate abroad.

12.2. If any provision is invalid or ineffective, the remaining provisions remain valid and enforceable.